I began my career in customer service at a large financial institution, where I quickly realized that making necessary changes often required enormous time and resources, leading many businesses to get stuck in a cycle of high costs and inefficiency. Wanting to solve these problems at their core, I transitioned into the startup world. Over the past decade, I’ve worked with luxury brands in industries like fashion, wine, and consumer packaged goods (CPG) to streamline operations and improve the customer journey.
Specializing in automation and AI solutions, I’ve helped companies reduce costs, increase retention, and create scalable processes that grow with their business. My passion is in developing strategies that are both innovative and adaptable, ensuring brands can meet today’s demands while preparing for future growth.
Let’s work together to transform your operations and elevate your customer experience.
Let’s Work Together.
“Toby was instrumental in fixing major operational challenges. His approach to automation saved us hours each week, and the reporting was crucial in identifying problems in real time.”
- Ross D
“Toby’s approach to AI provided a seamless transition for our CX team. We were able to lower key service levels in less than 30 days and work on internal growth within the department.”
- Patrick R
“Toby was able to migrate us from one support software to another without missing a beat. He also fixed outdated processes that drastically reduced the amount of refunds we gave. A pleasure to work with and great at cross collaborating.”
- Jane C